FAQ - Flatspot Longboards | Longboarding Questions Answered

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What are you shipping deadlines for the holiday season (2016)

We understand that many of you will be shopping for gifts and ensuring your packages arrive on time is very important. Since we offer several shipping methods there are multiple options to guarantee that your order arrives in time to make it under the tree. If you would like the most accurate estimate of arrival time for your order we suggest contacting us at either info@flatspotlongboards.com or 1-(604)-899-8937.

Shipping within British Columbia

Ground Shipping: All orders must be placed by December 18th

Express Shipping: All orders must be placed by December 20th

Shipping to the rest of Canada and US

Ground Shipping: All orders must be placed by December 11th

Express Shipping: All orders must be placed by December 18th

Shipping to the rest of the world

Please note that all other international shipments are subject to border inspections which may lead to delays. It’s for this reason we’re unable to accurately give a final shipping date. However if you are looking to place an order and would like an accurate estimate of arrival time we highly suggest contacting us at info@flatspotlongboards.com

I live in a rural part of the country, can you ship to me?

We understand that some shipping providers may not deliver to every city, especially across Canada. We give our customers the option to choose a shipping provider that is right for them based on cost, time and their location. While Purolator & UPS will often be the faster options, Canada Post will deliver to almost every city in Canada.

If you have any special shipping needs or requirements please contact us, or leave a note when checking out.

Where do you ship from?

All orders are shipped from our store in China Town, Vancouver.

112 E. Pender St.
Vancouver, British Columbia
Canada, V6A 1T3

I am trying to make a purchase but I’m not sure what gear is best for me. . .

Then call us! We don’t bite. Want to know about truck geometry and wedged risers? Or maybe you are searching for the perfect sliding urethane. Whatever it is, we can help you figure it out and are more than happy to chat on the phone or by email with you.

Does shipping include import taxes?

We’re not experts on the tax requirements for each country, or even each package. Some packages may be subject to import fees, taxes or customs brokerage which will be due at time of delivery. We are not responsible for the taxes or duties that are charged on top of shipping costs and you will be required to pay them. For more information regarding these fees it’s best to contact your local customs agency.

My product is the wrong size! Can I get a different size?

If you order a size specific product and it doesn’t fit it is possible to get it replaced for a better fit.

If we sent you the wrong size than we will swap it out at no cost to you. We have yet to do this and will do everything we can to ensure it doesn’t!

If you ordered the incorrect size we will ask you to pay for the shipping required to replace the product.

Do you ship to my country?

YES! Flatspot can ship to just about anywhere in the world. Our system is set up for shipping within Canada, the US and international. When checking out we will automatically generate an estimate shipping cost based on your location and most times is the most accurate estimate available. Shipping times and cost can vary from country to country so if you have questions regarding your order please feel free to email us.

What are my shipping provider options?

Flatspot longboards ships all domestic and international packages based upon your selection. We offer your choice of Canada Post, Purolator or UPS based on your location. We also offer a Flat Rate option through Canada Post for smaller items. All items shipped through our Purolater & UPS services will receive a tracking number, while our Flat Rate option does not.

Does my purchase come with a warranty?

Yes. The only type of product that qualifies for a warranty is one with a factory defect. That means that the product was never manufactured properly in the first place. If your product is either not to spec or performs inadequately email us describing your problem. Make sure to include photos. If it is indeed a factory defect we will ensure that your product is replaced. We will require you to ship the effective product before we send a replacement with no cost to yourself.

Some examples of warranties include: a warped board, mis-pored or “swirled” wheels.

Incorrect sizing is not a factory defect.

When will my package arrive?

After your order has shipped, most domestic and US orders will arrive between 2-6 days. All other international shipment times may vary. Best way to verify shipping times is to check out tracking number provided to you once your order has shipped.

Please email us at info@flatspotlongboards.com if you have questions regarding shipping time to your country.

Do I get a tracking number? If so, when will I receive it?

All orders shipped via Purolator and UPS will include a tracking number. Canada Post Flat Rate and Small Parcel post do not include tracking.

Flatspot Longboards processes orders Monday-Friday, all orders placed on weekends, or after 3pm on Friday will be processed the following Monday. Once we have shipped your item you will receive an email with you tracking information from our shipping provider.